The financial industry is experiencing revolutionary changes through various new disruptive technologies and customer demands. Our staff has been engaged in large initiatives driving improved business processes with their clients addressing challenges in Account Provisioning, Account Opening, KYC Capabilities, Loan Origination, Dispute Resolution, and many other operational areas leveraging the Pega platform. Their clients have included both Fortune 500 Financial Services firms as well as smaller midmarket organizations.
Internet data traffic continues to rise rapidly in our world with a huge dependency on wireless connectivity from mobile devices, televisions, gaming consoles, computers, and home automation. This market has become extremely competitive as the bandwidth of data speed packages is no longer a differentiator for large telecom providers. Effective network reliability, customer service, and rapid troubleshooting capabilities are driving competition in the current market. Our team has driven significant improvements in call center operations, utilizing Pega Platform for Sales and Marketing, Omnichannel Customer Support, Pega Platform Upgrade, Performance Optimization, Integrated IVR Solutions, and Program Rescue (bringing a non-functional project on the brink of failure into a production-ready state). Lastly, results from these initiatives are driving reoccurring cost savings in the millions on a monthly basis.
The dynamics of this industry require businesses to stay competitive and nimble while adapting to rapid changes in the economy. As disasters often occur without notice, this industry relies on systems, processes, and applications to act quickly to change to serve customers in large transactions at an enterprise level. Our team members have been engaged in delivering solutions across a broad spectrum of insurance categories to include Property & Casualty, Life, Health/Medical, Pharmacy Benefit Management, and Reinsurance groups. These engagements have focused on driving improved efficiencies and accuracy in First Notice of Loss, Product Configuration, Claim Intake, Salvage and Recovery, Benefits Counseling, and Risk Management and Mitigation to improve risk profiles.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.