INDUSTRIES
FINANCIAL SERVICES
The financial industry is experiencing revolutionary changes through various new disruptive technologies and customer demands. Our staff has been engaged in large initiatives driving improved business processes with their clients addressing challenges in Account Provisioning, Account Opening, KYC Capabilities, Loan Origination, Dispute Resolution, and many other operational areas leveraging the Pega platform. Their clients have included both Fortune 500 Financial Services firms as well as smaller midmarket organizations.
COMMUNICATIONS
Internet data traffic continues to rise rapidly in our world with a huge dependency on wireless connectivity from mobile devices, televisions, gaming consoles, computers, and home automation. This market has become extremely competitive as the bandwidth of data speed packages is no longer a differentiator for large telecom providers. Effective network reliability, customer service, and rapid troubleshooting capabilities are driving competition in the current market. Our team has driven significant improvements in call center operations, utilizing Pega Platform for Sales and Marketing, Omnichannel Customer Support, Pega Platform Upgrade, Performance Optimization, Integrated IVR Solutions, and Program Rescue (bringing a non-functional project on the brink of failure into a production-ready state). Lastly, results from these initiatives are driving reoccurring cost savings in the millions on a monthly basis.
INSURANCE
The dynamics of this industry require businesses to stay competitive and nimble while adapting to rapid changes in the economy. As disasters often occur without notice, this industry relies on systems, processes, and applications to act quickly to change to serve customers in large transactions at an enterprise level. Our team members have been engaged in delivering solutions across a broad spectrum of insurance categories to include Property & Casualty, Life, Health/Medical, Pharmacy Benefit Management, and Reinsurance groups. These engagements have focused on driving improved efficiencies and accuracy in First Notice of Loss, Product Configuration, Claim Intake, Salvage and Recovery, Benefits Counseling, and Risk Management and Mitigation to improve risk profiles.
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