Digital Transformation (DX) Advisory

Creating Your Integrated Plan for Automation and Continuous Process Improvement

CONTACT US

WHAT WE OFFER

Digital Transformation (DX) Advisory provides an integrated approach to automation by connecting operations and customer experience. Using end-to-end case management, processes are digitally tied to business outcomes, allowing for continuous improvement. We offer a complete program that will deliver the needed degree of transformation. PerseusX can also execute the transformation program/plan, allowing for ongoing adaptation and adjustment.

Understand your challenges and identify
digital transformation opportunities

Inconsistent customer engagement across your lines of business

Increased times to complete processes

Manual processes that increase error rates

Increased operational costs

Poor customer satisfaction and service

Ineficiencies and errors in business processes

High training costs

High call center turnover

High operational costs

Ineffective customer data collection and leverage

Critical Business Processes operated manually and lacking automated control

WHY

P

ERSEUS

X?

NPS Score for a fortune 500 financial services company

3 minute AHT reduction for a Nationwide Telecom

20% reduction in truck rolls for a Nationwide field services organization

25% reduction in cost per call for a financial services company

50% reduction in contact rates for a Fortune 500 company

NPS Score for a fortune 500 financial services company

3 minute AHT reduction for a Nationwide Telecom

20% reduction in truck rolls for a Nationwide field services organization

HELPING OUR CUSTOMERS SUCCEED WITH PEGA

Our leaders have guided numerous Fortune 500 companies and government agencies through digital transformation initiatives, with an emphasis on communications, consumer finance, and state & local government organizations.

CONTACT US

HELPING OUR CUSTOMERS SUCCEED WITH PEGA

favicon
1
PEGA PROJECTS BY EXPERIENCED
TEAMS
1
MINUTE AHT REDUCTION FOR A CALL CENTER
1
REDUCED
TRUCK ROLLS MONTHLY

YOUR

EXPERTS

CONNECT WITH US

LET’S TALK

Our focus is on excellence in everything we do for our clients. We believe that every engagement should have measurable results, delivering value in excess of the investment clients make in partnering with us.

PERSEUSX

SERVICES

CONTACT

  • Headquarters – 15800 Birmingham Highway Building 400 Alpharetta, Georgia 30004
  • info@perseusinc.com

CONNECT

Our focus is on excellence in everything we do for our clients. We believe that every engagement should have measurable results, delivering value in excess of the investment clients make in partnering with us.

PERSEUSX

SERVICES

CONTACT

  • Global Headquarters - Atlanta, GA 15800 Birmingham Highway Bldg. 400 Alpharetta, Georgia
  • info@perseusinc.com

CONNECT

©2020 PerseusX Incorporated | All rights reserved.