WHAT WE OFFER

Digital Transformation (DX) Advisory provides an integrated approach to automation by connecting operations and customer experience. Using end-to-end case management, processes are digitally tied to business outcomes, allowing for continuous improvement. We offer a complete program that will deliver the needed degree of transformation. PerseusX can also execute the transformation program/plan, allowing for ongoing adaptation and adjustment.

Understand your challenges and identify
digital transformation opportunities

Inconsistent customer engagement across your lines of business

Increased times to complete processes

Manual processes increase the error rate

Increased operational costs

Poor customer satisfaction and service

Ineficiencies and errors in business processes

High training costs

High turnover on call centers

High operational costs

Ineffective gathering and leveraging of customer data

Critical Business Processes operated manually and lack automated control

WHY

P

ERSEUS

X?

NPS Score for a fortune 500 financial services company

3 minute AHT reduction for a Nationwide Telecom

20% reduction in truck rolls for a Nationwide field services organization

25% reduction in cost per call for a financial services company

50% reduction in contact rates for a Fortune 500 company

NPS Score for a fortune 500 financial services company

3 minute AHT reduction for a Nationwide Telecom

20% reduction in truck rolls for a Nationwide field services organization

HELPING OUR CUSTOMERS SUCCEED WITH PEGA

PerseusX’s leadership team has experience leading fortune 500 companies through digital transformations. The companies are in Financial Services, Communications, and Insurance.

HELPING OUR CUSTOMERS SUCCEED WITH PEGA

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PEGA PROJECTS EXPERIENCED
TEAMS
- 1
MINUTE AHT REDUCTION FOR A CALL CENTER
- 1
REDUCED
TRUCK ROLLS MONTHLY

YOUR

EXPERTS

CONNECT WITH US

LET’S TALK

Our focus is on excellence in everything we do for our clients. We believe that every engagement should have measurable results, delivering value in excess of the investment clients make in partnering with us.

CONTACT

CONNECT

Our focus is on excellence in everything we do for our clients. We believe that every engagement should have measurable results, delivering value in excess of the investment clients make in partnering with us.

CONTACT

CONNECT

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